Domestic shipping (in Ukraine) is delivered by Nova Poshta. Free shipping for orders over 1500 UAH ($55). Cash on Delivery option is available at the checkout, commission is paid by recipient.
If, upon receiving the order at the Nova Poshta offiece, You have found external damage to the order or missing items, it is necessery to take a photo/video of the situation. After that please file a return of the order with the help of Nova Poshta assistent and get in touch with our Support Team via number +38 - 098 - 017 - 2094.
If you have open the package at home (without checking it at the delivery office) and found damage or missing items - unfortunately MOLODO we cannot prove the damage was made during the delivery. Remember! Once you agree to receive the order at Nova Poshta, you agree to its external condition and items included.
Domestic delivery (Ukraine):
• Delivery is carried out by the carrier "Nova Poshta" to any office convenient for you. Payment for delivery services is carried out upon receipt of the goods at the warehouse. The cost of transportation depends on the dimensions and weight of the goods you ordered. Delivery of an order in the amount of 1500 UAH is FREE.
• Delivery by courier in Lviv and Ukraine is possible only if the order is paid upfront. Delivery is carried out by the carrier "Nova Poshta". Payment for services is carried out to the courier upon receipt of the goods. The cost of transportation depends on the dimensions and weight of the goods you ordered. Delivery of an order in the amount of 1500 UAH is FREE. From the moment of sending the exact information about the location and date of delivery, you can find out delivery status on the Hotline of "Nova Poshta". The courier calls the Recipient 10-20 minutes before arrival at the address.
The delivered goods are stored in the "Nova Poshta" office in the city of arrival for 5 days. If you have not received your order within this period, it will be returned. If you do not have time to pick up your order within this period, please let us know.
• Sending the order within 1-3 working days, depending on the availability of goods and the workload of the warehouse.
• Delivery time in Ukraine depends on the carrier's schedule and can range from 1 day from the date of dispatch to 3-4 days.
When will I receive my order?
1. You will receive an order confirmation email that will include an estimated shipment date(s):
- DHL Express: 3-5 business days based on date when the order was placed.
Once the order is dispatched, you will receive a shipping confirmation email.
Usually we send the orders out the same day/next business day we receive them. Please, allow us 1-3 business days to dispatch your order on the days of higher demand.
How can I track my order?
1. Go to DHL website.
2. Paste your tracking number from the "Shipping Information" email you got from MOLODO email. If you haven't received the email, please check your spam. If the letter is nowhere to be found we're always happy to help. Send inquiries to firstname.lastname@example.org
3. Press the "Track" button.
Please note: although we try our best to deliver your items during the estimated timeframe, delivery dates are not guaranteed.
We are not responsible for any duty/import/taxes/customs/etc charges you may incur.